The Refreshed TRFS Model of Complex Needs Support

Friday 3 July 2020

We are delighted to launch our newly refreshed TRFS Model of Complex Needs Support. Our model applies a multi-component framework to provide a holistic approach grounded in the evidence based method of Positive Behaviour Support and is reinforced through comprehensive training and rigorous quality management.

Our model can be downloaded here. In it you will find evidence and impact data that demonstrates the effectiveness of our approach and details of:

 Our multi award winning Positive Behaviour Support Services

  • Our commitment to delivering a complex needs learning pathway – building capacity and resilience
  • A unique and award winning approach to restraint reduction
  • Specific Support Planning tools, review and evaluation processes
  • Partnership working with our colleagues in health, education and social care across Scotland
  • Our Autism Strategy and specialist training
  • The impact of our Positive Pathways programme of support and training for family members
  • Our ability to provide high quality homes and complex needs support environments

Our Head of Complex Needs, Caroline Shaw, explains the impact of our model:

“We are really excited to be able to share with you our seven component framework which helps to ensure we are taking a whole system preventative approach to delivering complex needs services.  By focussing on developing high quality environments which centre on improving quality of life for all individuals, we have embedded universal supports across the organisation.  This means that we have been able to help staff feel better equipped in managing and addressing behaviours of concern and build more resilience into our service during times that are difficult.”

We have been leaders in the field of complex need support for over 18 years. We successfully support more than 220 people throughout Scotland who present with significant complex needs and behaviours that concern and who have moved into the community from home, hospital or out of region placements.

For more information about the TRFS Model of Complex Needs Support and how we can help people and families in your family, service or locality please do not hesitate to contact our Head of Complex Needs, Caroline Shaw:

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