Top grades two years in a row for Stationbrae!
Richmond Fellowship Scotland's respite service in Stationbrae has been awarded top grades for two years in a row.
The Care Inspectorate contacted BBC radio, West Sound radio and Galloway's local newspapers publicising this outstanding achievement. All three media sources covered the story. Our local papers reported the story as 'Scotland's Social Care watchdog, the Care Inspectorate has praised Stationbrae service after it received top grades at two consecutive inspections. Stationbrae received grade 6's - excellent across the board after an unannounced inspection in March 2014'.
A spokesman for the Care Inspectorate said ' This is a service where high standards have been maintained. Service users and their relatives confirm their satisfaction with the quality of care and support they receive and the very positive outcomes they experience'.
The Inspection report states ' Support plans give excellent attention to recording detailed support arrangements in a way that all staff know the wishes of people using the service'
At a recent interview with the BBC, Lil McWilliam (Area Manager for Dumfries & Galloway) commented, “We welcome the Care Inspectorate into our Dumfries and Galloway services. Our goal is for people we support and their families to shape our future and participate in running our services. We aim to provide excellent support and continue a culture of improvements. Our services have benefited from accessing information on the Care Inspectorate website and from service Inspection comments. The Care Inspectorate regulates services but they also play a role in improving quality within services. We view this as a shared approach to achieve the best outcomes for the people we support.
A comment within the Inspection report states ' Staff presented as exceptionally well - motivated and committed to providing person centred care and support'.
Another finding referred to 'The service has a very good system of observations of staff practice to monitor quality and these observations are recorded'.
All the staff team including the Senior Support Worker Stephen and the Team Manager Lorna Scott have worked hard promoting and improving the service for Richmond Fellowship Scotland and I'd like to thank all of them for their dedication, motivation and most of all for going the extra mile in times of need for the people we support and their families.
To receive grade 6's at each inspection services need to evidence improvements from previous inspections and that's the challenge for our next Inspection.”
About the Care Inspectorate
The Care Inspectorate are the independent regulator of social care and social work services across Scotland.
They regulate, inspect and support improvement of care, social work and child protection services for the benefit of the people who use them.
About The Richmond Fellowship Scotland
The Richmond Fellowship Scotland is a charity which supports over 2000 people across Scotland with a broad range of needs to live as independently as possible in their own homes and communities.
We are the largest provider of social care services in Scotland, providing personalised, high-quality community-based support services for those who require support in their lives. Some may have mental health difficulties, learning disabilities or autism; others may have dementia, alcohol or drug issues or forensic backgrounds.
All of our services work in person-centred ways to offer choice promote inclusion and maximise ability. http://www.trfs.org.uk