Care Inspectorate

Our regulators the Care Inspectorate assess whether we meet the requirements of the National Care Standards and the improvements we have implemented in our services.

In 2017/18, 96% of all services were graded as ‘good’ (4), ‘very good’ (5) or ‘excellent’ (6) across all assessed themes. 67.5% of our services were in the ‘very good’ or ‘excellent’ categories.

Individuals we support

Every year we provide the people we support the opportunity to feedback to our services by asking  How well are we doing? via our National survey.  This helps services make changes and improvements that will have a real impact on the quality of support people experience, and help the organisation learn and understand what is working and not working in our services.

In 2018, over 900 people we support responded to our survey.  94% of those who responded told us that they get the right support from the Richmond Fellowship Scotland.

To see the summary of the 2017/18 survey as PDF, please click here.

Families and Carers

We also ask family members and carers of the people we support what they think of the support we provide. The feedback we get from our annual ‘How Well Do We Do?’ survey helps us keep standards high and make improvements where we need to.

In 2018 over 200 families took part in our How Well do We Do? Survey.  It is great news that 96% of the family members who responded said our support made a positive difference to their family members’ lives.

To see the summary of the 2017/18 survey as PDF, please click here.

 

Stakeholder Survey

As part of our structured approach to consultation we also periodically ask our external stakeholders specifically those who commission our services what they think.  We are committed to having positive working relations with all our stakeholders and the feedback we receive through this survey contributes greatly to the aims of the organisational and the improvement of service delivery.

The results of the national survey conducted during 2018 highlight us as being both well known with a positive reputation within the communities where we have services. The participants believe our services to be respectful and person centred, working in collaboration with them.  Our approach to information sharing was deemed to be robust and meet the needs of our stakeholders.