Our regulators the Care Inspectorate assess whether we meet the requirements of the National Care Standards and the improvements we have implemented in our services.
In 2015/16, 97% of the grades awarded to our services were in the ‘good’ (4), ‘very good’ (5) or ‘excellent’ (6) categories. 63.7% of these were in the ‘very good’ or ‘excellent’ categories.
Individuals we support
Every year we provide the people we support the opportunity to feedback to our services by asking How well are we doing? via our National survey. This helps services make changes and improvements that will have a real impact on the quality of support people experience, and help the organisation learn and understand what is working and not working in our services.
In 2016, over 1000 of the people we support responded to our survey. 95% of those who responded told us that they get the right support from the Richmond Fellowship Scotland.
Families and Carers
We also ask family members and carers of the people we support what they think of the support we provide. The feedback we get from our annual ‘How Well Do We Do?’ survey helps us keep standards high and make improvements where we need to.
In 2016 almost 250 families took part in our How Well do We Do? Survey. It is great news that 97% of the family members who responded said our support made a positive difference to their family members’ lives.
As part of our structured approach to consultation we also periodically ask our external stakeholders specifically those who commission our services what they think. We are committed to having positive working relations with all our stakeholders and the feedback we receive through this survey contributes greatly to the aims of the organisational and the improvement of service delivery.
The results of the fourth national survey conducted at the end of 2015 are extremely positive and highlight our position and reputation within the communities where we have services and our partnership working remain strong and effective which is great news. It is great for our staff that all survey participants believe us to be respectful and a high percentage rated us favourably in terms of being person centred, responding well to changes in the field, our approach to partnership working and having a good reputation within communities. Our approach to information sharing appears to also be robust and meet the needs of our stakeholders.